Returns and exchanges

If any reasons for returning the delivered product, such as being different from ordered product, dirty or damaged, etc., we will exchange it for a new ordered product or return it (refund). (If we do not have exchangeable stock, we will refund it.) We will bear the shipping cost for returning and resending the product.

Product replacement ・ Please return the product within 8 days after the product arrives.

Please note that we will not be able to accept return or refund later than 8 days after it arrives. Refunds for returns will be made within one week after the item arrives at our place. For returns or exchanges, please contact the following contact information first. We will respond as soon as possible after asking about cause of return or exchange.

* Customers purchasing from overseas should also contact us using the form below.

Regarding product returns

Regarding product exchange

Feel free to contact us, if you have any questions or concerns


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