Refund policy

If the product delivered differs from the one you ordered, or if it is damaged, defective, or otherwise unsuitable, we will provide either an exchange for the correct item or a return with a refund.(If replacement stock is not available, we will issue a refund instead.) All shipping costs incurred for the return and reshipment will be borne by us.

Returns and exchanges must be requested within 8 days of product delivery.

We are unable to accept requests or returned items made after 8 days from delivery. Refunds for returned items will be processed within 7 business days after the returned product has arrived at our facility.
Before returning any item, please contact us using the details below. We will confirm the reason for return or exchange and guide you through the process accordingly.


・Product Returns

・Product Exchanges

Right of withdrawal (customers in the EU and the UK)

If you are a consumer living in the EU or the UK, you may withdraw from your purchase within 14 days of the day you (or a person you name, other than the carrier) receive the goods, without giving any reason. This right applies in addition to the 8-day rule above for incorrect or damaged items.

How to withdraw: use the Withdraw from contract button, or email info@melety.com with your name, order number and the items. We will confirm receipt by email.

Returning the goods: please send the goods back within 14 days of telling us. You pay the direct cost of returning the goods, unless the item was incorrect or damaged.

Refund: we refund the price and the standard delivery cost within 14 days of receiving your notice, using the same payment method. We may wait until we receive the goods back or proof that you have sent them. You are responsible for any loss in value caused by handling the goods beyond what is needed to check them.