About trying on at home
At MELETY, you can try on any product listed on our website that has this link in the comfort of your own home.
Once you have decided on the product you would like to try on from this website, please make a note of the product's name and URL.
Please note that the products that can be loaned out are samples.
Please refrain from trying on items outside your home.
Basic rental schedule (2 nights, 3 days)
- Day 1: MELETY will send you a sample to try on
- Day 2: Samples arrive at your home for you to try on
- Day 3: Samples will be sent back to you from your home
- Day 4: Samples arrive at MELETY for you to try on
About trying on
- The maximum number of items that can be tried on is one per customer.
- Since we only have a limited number of sample products available for loan, we may be unable to accept your request if another customer has already applied. Thank you for your understanding.
- The products we ship (dresses, etc.) are samples. The color and detailed stitching may differ from the actual product. This is a service to allow you to check the size, etc.
how to apply
- Please fill in the application form below.
- After you apply for a home try-on, we will send you a confirmation email within 3 business days, so please use an email address that you can confirm. If you are using a mobile phone address, please unblock the domain or register a MELETY email address so that you can receive our confirmation email.
- If you do not receive a confirmation email, there may be some kind of problem and your application cannot be completed. Please contact us using the inquiry form.
- We cannot accept reservations for fittings within one week of application.
Returning products after trying them on
- Please return the item together with the clothes, packaging materials, cardboard box, etc.
- Please contact us if you are going to be late in returning the item.
*Exceptions will be made in the case of delays due to trouble during transportation or other unavoidable circumstances.
Try-on fee
- Trying on the item is free, and we will cover the cost of returning it after trying it on.
Regarding damage and stains on fitting samples
- If the dress you are trying on gets damaged or stained due to your carelessness, we regret to inform you that we may have to charge you for cleaning and repairs. Please be aware of this. Also, please handle the dress with the utmost care.
[Example of claim]
- If you stain the dress while trying it on, or if it becomes stained with tobacco, pets, or strong perfume, and requires special cleaning, we will charge you a cleaning fee of approximately 5,000 yen.
- If the sample you try on is damaged, such as torn, we may ask you to pay a repair fee of approximately 10,000 yen or more.
Other notes
- Please only try on the item if you are the person who applied.
- Please refrain from trying on items at home for any purpose other than considering a purchase.
- Please avoid requesting a try-on session when you will not be there.